Frequently Asked Questions

  • NEW Lounge specializes in volume lash extensions which are anti-bacterial and 100% safe to the eyes. Attached to the natural hair & not on the eyelids. NEW Lounge lashes look more natural than the falsies. This requires less time to prepare for your makeup and daily routine.

    Why anti-bacterial eyelash extensions?

    • It has a component that prevents the growth of bacteria.

    • It is light, soft and has a natural fit.

    • Thinly shaped towards the tip and has a volume up effect.

    NEW Lounge lashes are SABLE LASHES

    • Closest attributes to natural hair.

    • Usually thinner and softer than silk.

    • Has natural gloss or shine.

    • Has natural fluffy look.

    • Thinnest and softest among all eyelash hair types.

    • Most premium among all eyelash hair types.

    • For CLASSIC, rated at 0.10mm to 0.15mm.

    • For VOLUME, rated at 0.03 mm to 0.07mm.

    • Applicable for men, women and everyone in between with thin or straight natural eyelash strands.

  • • Come in the salon with eye area clean (no eye makeup on and free from mascara)

    • Make sure to secure a doctor's certificate or written permission in case you have any existing medical contraindications like (skin asthma, eczema, allergies, lasik surgery, dry eyes syndrome, has gone recent operation) you may check in the consultation sheet.

    • Please do remove your contact lenses if you have them on.

    • We do not encourage putting lash extensions on permed natural lashes as fall offs are a very high possibility. Make sure to book your appointments at least 2 months from having your lashes permed.

  • THE NEW LOUNGE EYELASH APPLICATION PROCESS

    • 10-15 minutes consultation with our lash technician assessment and recommendation on what size and type of lash extensions best fits your eyes.

    • Eyelash Menu is presented for selection.

    • Our specialists will help you choose the design, the number of lashes, type of curl, thickness, and length that would best fit your style and preferences.

    • Our specialists will prepare your eyes for application. A clean towel will be placed on your forehead and hypoallergenic tapes will be placed on your lids to ensure that your eyes will be closed the entire application process.

    • Our eyelash application process typically takes 1 ½ to 2 hours, depending on the number of original lashes that you have.

    • Treatment does not hurt at all, so feel free to enjoy a nap!

    • Once done, our technician will give you an eyelash brush for your lash extensions, and shall brief you with aftercare tips and maintenance.

    • We recommend that you come back between 2-4 weeks for a touch up to keep your lashes looking full.

  • • Brush your lashes regularly.

    • Avoid oil-based makeup and use oil-free makeup removers in cleaning your face.

    • Use a clean mascara brush to separate your lashes after a shower.

    • Avoid rubbing your eyes.

    • Avoid sleeping with your face against the pillow.

    • Avoid pulling on your lashes.

    • Avoid using a lash curler.

    • Avoid using a mascara.

    • Avoid steam and sweat.

    • It’s recommended to come back between 2-4 weeks for touch up.

    • It is highly recommended to get a new set of lashes after 3 touch-ups only to maintain the health of your original lashes and to make sure that your extensions are looking clean, fresh and at their best. The overall appearance of your lash extensions also depend on the life cycle of your original lashes, hair growth will show even if fall offs occur slowly.

    • Use eyelash treatment products every now and then (eyelash shampoo, grower, and coating essence).

  • "YOUR REAL LASHES WILL FALL OUT."

    • A quick tip: Our lashes follow a life cycle, it's natural that about 5 pieces fall off everyday. Don't be surprised if you find a few fall offs daily.

    • Just like the hair on our heads, our natural lashes also have a life cycle of its own. Our natural lash shedding cycle ranges depending on our care and hygiene.

    • About 2-6mm of our lash hair grow every month. This is the reason why you'll notice that over time, the extensions have seemingly moved away from the roots.

    • Although there are hundreds of eyelash salons in the country, only a handful adopts first-rate personnel training and uses products which do not harm our natural lashes.

    • With NEW Lounge, we guarantee that our products do not stimulate your natural lashes to fall out. It is very essential that you turn to tried and tested industry experts that have mastered and studied the best techniques and practices for a safe eyelash application.

    "THE PROCESS OF HAVING LASH EXTENSIONS IS PAINFUL."

    • NEW Lounge vouches that our eyelash application process is 100% pain free.

    • We always suggest that our guests provide our lash technicians a thorough background on possible health conditions and allergies so that an informed decision will be made on which products could be safely used. This is very essential to prevent any negative skin reactions during and after the lash application.

    "YOUR EYELASHES WILL NEVER GROW BACK."

    • Not true at all. As mentioned earlier, our natural lash shedding cycle ranges anywhere between 2 to 6 weeks. They will always grow back every 6 weeks.

    "YOU MUST TAKE BREAKS."

    • This is not necessary as long as proper care and maintenance is practiced when having eyelash extensions.

    • Our eyelash shampoo service is highly recommended to keep the lash hair healthy, reduce oilyness around the eye area and overall free from any makeup clumping.

    • Make sure to have eyelash treatments once in awhile and to follow our tips on the proper care and maintenance of our lash extensions.

    "THEY ARE HEAVY."

    • To some extent, they still are, especially for eyelash salons that offer low quality lash extensions.

    • NEW Lounge elevated the beauty standards by making sure only the latest, premium products and services are offered. Our anti bacterial sable lashes are 100% as light as your natural lashes.

  • Yes! While we allow women in their last trimester to get their eyelash extensions, please remember that lying still for 1-2 hours might be uncomfortable. During the procedure, please inform your eyelash specialist if you need to adjust to your best position on the lounge chair.

  • • Humidity

    • Oil-based skin-care and make-up products

    • Oily skin and lids

    • Exposure to harmful chemicals from skin and hair care products.

    • Sleeping position (please do not sleep with your face against a pillow, bed or any surface which may affect your eye area).

    • Our glue is 100% safe, it does not damage your original lashes and the best part is that it even helps your natural lashes to grow.

  • Your lashes would normally last for 4-6 weeks if given the proper care and maintenance. However, we recommend guests to have a regular touch up every 2-3 weeks in order to have them look on point. A new set of lashes is advisable every 3 months to avoid the growth of bacteria from the roots of your lash line.

  • Advantages:

    • You can spend lots of time in the pool or beach without having to worry about how you look. Our extensions won't fall off while you swim or even after.

    • Never worry about looking good while working out. NEW Lounge lashes are 100% sweat proof!

    • Getting ready for the day will be a lot quicker, you won't need to wear so much makeup!

    • Can customize the lash design per Lash Doll. Depending on their preferences, NEW Lounge Specialists are trained to apply the best design that's perfect for the eyes of each individual.

    Disadvantage:

    The only disadvantage of having lash extensions is when an individual suffers from glue allergies. To address this, NEW Lounge now offers its hypoallergenic glue. For a minimal additional fee, you can say goodbye to stings, redness or any other discomfort while having your lash extensions. Lash Dolls Jessy Mendiola and Mikaela Martinez, to name a few, prefer to use the hypoallergenic glue.

  • Before your visit, please review our policy guidelines and fill out and sign our online waiver form for a smoother experience come your appointment.

    We want our clients to be satisfied with the service that they paid for. We do NOT provide refunds for services. In rare cases, if you happen to have an allergic reaction to the glue, where there are visible signs of puffiness of discharge, that prevents you from wearing eyelash extensions, we will remove them for free within 3 days.

    *NEW Lounge US has a 3-day 'All Services' warranty in case there is a rapid lash extension fall off or nail chipping/damage. Negligence on the part of the client will not be accommodated.

    *NEW Lounge US has a no-refund policy in all of its services.